Refund policy

At Mauva, we want you to feel confident in your purchase. That’s why we offer a 30-Day Satisfaction Guarantee.

If you are not completely satisfied with your order, you may request a return or refund within 30 days of receiving your item.

To start a return request, please contact us by either:

Submitting a request through the Contact form on our website

Our support team will review your request and provide instructions for returning your item.

Eligibility for Returns

To qualify for a return:

The request must be made within 30 days of delivery

The product must be in reasonable condition

The item must not be intentionally damaged or misused

The product must be returned with original packing

Because we offer a 30-Day Satisfaction Guarantee, customers may try and use the product to determine if it meets their expectations.

Once your returned item is received and inspected, we will notify you regarding the status of your refund.

If approved, the refund will be issued to your original payment method. Processing times may vary depending on your bank or payment provider.

In some cases, we may offer a replacement item instead of a refund, depending on product availability.